The 1-Year Guarantee: What It Actually Covers and Why Most Contractors Don't Offer One

Alejandro Cortes • November 3, 2025

 The 1-Year Guarantee: What It Actually Covers and Why Most Contractors Don't Offer One

When we finish a drywall job and walk through it with you, there's one thing I always make sure to mention: our 1-year workmanship guarantee. 

And almost every time, I get the same response. "Oh, that's great. So what does that actually mean?"


It's a fair question. A lot of contractors throw around words like "guarantee" or "warranty" without really explaining what they're promising. And honestly, most drywall contractors don't offer any kind of guarantee at all. So let me break down exactly what ours covers, why we offer it, and why it matters for your project.

What Our 1-Year Workmanship Guarantee Actually Covers

Here's the straightforward answer: if something goes wrong with our work within a year of completion, we come back and fix it. No charge. No hassle. No "well, that's not really our problem" excuses.

This covers issues like:


Seams that crack or become visible. If a taped seam starts showing through your paint or develops a crack, that's on us. Quality taping and mudding should hold up, and if it doesn't, we'll make it right.


Nail or screw pops. Sometimes fasteners work their way out and create little bumps in the wall. It happens occasionally even with proper installation, and we'll come back and fix them.


Texture that doesn't match or hold up. If we textured a wall or ceiling and it's flaking, not matching the rest of the room, or otherwise not holding up the way it should, we'll redo it.


Finishing issues that appear over time. Maybe a spot that looked smooth at first shows imperfections once the paint goes on and the light hits it differently. We'll address it.


Poor adhesion or peeling joint compound. If the mud we applied isn't sticking properly or starts peeling away, that's a workmanship issue we'll fix.


Basically, if the problem is caused by how we did the work, not by something that happened after we left, we're going to take care of it.

What It Doesn't Cover Because That Wouldn't Be Fair

Now, to be clear, this is a workmanship guarantee, not an insurance policy for your walls. There are some things it doesn't cover, and I want to be upfront about that:


Damage you cause. If you move furniture and put a hole in the wall, or your kid throws a baseball through the drywall, that's not a workmanship issue. That's just life happening. We're happy to come fix it, but that would be a repair job, not a warranty claim.


Settlement cracks from the house itself. If your foundation settles and causes cracks in the drywall, that's a structural issue with the building, not our work. These cracks look different from seam cracks, and they need a different kind of fix.


Water damage. If a pipe leaks or your roof springs a leak and damages the drywall, that's not on us. Water damage needs to be addressed at the source first, and then we can repair the drywall.


Normal wear and tear in high-traffic areas. Corners getting dinged up over time, scuff marks, minor surface damage from everyday use. That's just normal life in a house.


Changes you make. If you decide to hang something heavy and it pulls the drywall, or you cut into a wall for electrical work, we didn't cause that.


The basic rule is this: if it's a problem with how we installed, finished, or textured the drywall, we'll fix it. If it's something that happened after we completed the job that's unrelated to our workmanship, that falls outside the guarantee.

Why Most Contractors Don't Offer This

Here's the honest truth: offering a guarantee like this means we have to be confident in our work. Really confident.


A lot of drywall contractors operate on thin margins and tight timelines. They're trying to get in, get the job done as fast as possible, and move on to the next one. Coming back to fix problems eats into their profit and their schedule. So they just don't offer guarantees, or they make them so vague and limited that they're basically meaningless.


We look at it differently. We've been doing this for 17 years in Northwest Arkansas. We've completed over 400 projects. We know our work holds up because we do it right the first time. We use quality materials, proper techniques, and we don't cut corners to save an hour here or there.


Sure, occasionally something needs a touch up. That's just the nature of construction. But it's rare, and when it happens, we'd rather come back and make it right than have an unhappy customer or a reputation for walking away from our work.


The guarantee isn't just about covering potential problems. It's about showing you that we stand behind what we do. When you hire us, you're not just getting drywall installed. You're getting a team that's still going to be there if anything goes wrong.

How It Actually Works

Let's say six months after we finish your project, you notice a seam starting to show through the paint on your living room wall. Here's what happens:


You call us or send us a message. We'll set up a time to come take a look. I'll come out, assess what's going on, and if it's a workmanship issue covered by the guarantee, we'll schedule a time to fix it. No invoice. No arguing about whether it's covered. Just a straightforward fix.


Most of the time, these are quick repairs. We'll fix the problem area, blend it back in, and you're good to go. The goal is to make it like the issue never happened.


What This Means For You

When you're choosing a drywall contractor, the guarantee should matter to you. Here's why:


It shows the contractor is confident in their work. If someone won't stand behind what they do for even a year, that should tell you something about the quality you can expect.


It gives you peace of mind. You're not going to be stuck dealing with problems on your own or paying someone else to fix issues that shouldn't have happened in the first place.


It demonstrates accountability. We're not a fly-by-night operation that's going to be unreachable after the check clears. We're established in Northwest Arkansas, we plan to be here for a long time, and our reputation matters to us.

Our Guarantee, Your Peace of Mind

Our 1-year workmanship guarantee is pretty simple: we do quality work, and if something goes wrong with that work within a year, we fix it. No charge, no hassle.

We offer it because we can. Because our work holds up. And because when you're investing in your home or your building project, you deserve to work with people who are going to be there after the job is done.

If you're planning a drywall project in Northwest Arkansas and you want to work with a team that stands behind their work, give us a call. We'll walk you through exactly what we'll do, how long it'll take, and what you can expect both during the project and long after we're finished.

That's just how we do business.

Smooth vs. Textured Drywall: Which Finish Will Transform Your Northwest Arkansas Home?

By Alejandro Cortes • November 24, 2025
You're standing in a showroom comparing two wall samples, and one catches your eye immediately. But is it the right choice for your home? The decision between smooth and textured drywall finishes affects how your walls look, perform, and how much you'll invest in your remodel. At Superior Drywall & Finishing, I've helped hundreds of homeowners in Northwest Arkansas navigate this exact decision. The truth is that there's no universally "best" answer.  In this guide, I'll walk you through everything you need to know about smooth versus textured drywall so you can decide with confidence.
Logo for Superior Drywall & Finishing, with a geometric cube icon and text in orange and grey.

How to Choose the Right Drywall Contractor in Northwest Arkansas

By Alejandro Cortes • October 13, 2025
When it comes to drywall, a smooth finish can make or break the look of your home. Crooked seams, visible joints, or uneven texture stand out no matter how nice the paint is. That’s why finding the right drywall contractor in Northwest Arkansas is worth the effort. Whether you’re remodeling in Bentonville, patching a ceiling in Rogers, or finishing out a basement in Fayetteville, good drywall work sets the foundation for everything else. 1. Start Local and Ask Around The best drywall contractors in Northwest Arkansas are usually the ones who stay busy through word of mouth. Ask neighbors or friends who they’ve used, or check local Facebook groups and community boards. Hiring local isn’t just about convenience. Contractors who work in NWA every week understand our humidity, foundation movement, and the materials that hold up best in this climate. And if you ever need a repair down the road, they’re close enough to come back. 2. Look for Proven Workmanship Drywall finishing is an art. Before you sign a contract, ask to see photos or examples of recent work. A solid drywall pro should have clean corners, even seams, and consistent texture throughout the space. If possible, visit a job site or talk to past customers. Smooth walls and minimal sanding dust are usually signs of a crew that takes pride in their craft. 3. Don’t Pick Based on Price Alone In 2025, materials and labor costs have gone up across the board, but that doesn’t mean the lowest bid will save you money. Poor taping or fast work can lead to cracks, bubbles, or uneven surfaces that cost more to fix later. Instead, look for value. The right contractor will explain what’s included — materials, finishing coats, cleanup, and even small texture matches — so you know exactly what you’re paying for. 4. Check Reviews, Licenses, and Insurance A quick online search for “drywall contractor near me” will show plenty of names, but not all are equal. Stick with licensed and insured pros who have consistent 4.5+ star ratings on Google or Nextdoor. Read the detailed reviews instead of just looking at the score. You’ll quickly spot the ones who are reliable, clean, and show up when they say they will. Insurance matters too. If a worker gets hurt or something goes wrong, you’ll be glad you verified it up front. 5. Pay Attention to How They Communicate The way a contractor talks to you before the job usually tells you how they’ll act during it. A good drywall contractor listens, gives clear timelines, and explains what to expect each step of the way. If they’re hard to reach or vague about details, that’s a red flag. Good communication means fewer surprises and smoother results — literally and figuratively. 6. Watch for Professionalism in the Little Things You can tell a lot about a contractor by the small stuff. Do they cover your floors before sanding? Do they clean up each day? Do they tape off vents to keep dust out of your house? Those details are what separate a handyman from a true drywall professional. Final Thoughts A drywall project might not be glamorous, but it’s the backbone of your home’s interior. A clean, even finish makes every room feel new again. Take your time, trust local recommendations, and choose someone who treats your project like their own home. If you’re a homeowner anywhere in Northwest Arkansas — Bentonville, Rogers, Fayetteville, Springdale, or Bella Vista — and need help finding a drywall contractor you can count on, reach out anytime. We’re always happy to point you in the right direction or share who we’d hire for our own homes.