The 1-Year Guarantee: What It Actually Covers and Why Most Contractors Don't Offer One

Alejandro Cortes • November 3, 2025

 The 1-Year Guarantee: What It Actually Covers and Why Most Contractors Don't Offer One

When we finish a drywall job and walk through it with you, there's one thing I always make sure to mention: our 1-year workmanship guarantee. 

And almost every time, I get the same response. "Oh, that's great. So what does that actually mean?"


It's a fair question. A lot of contractors throw around words like "guarantee" or "warranty" without really explaining what they're promising. And honestly, most drywall contractors don't offer any kind of guarantee at all. So let me break down exactly what ours covers, why we offer it, and why it matters for your project.

What Our 1-Year Workmanship Guarantee Actually Covers

Here's the straightforward answer: if something goes wrong with our work within a year of completion, we come back and fix it. No charge. No hassle. No "well, that's not really our problem" excuses.

This covers issues like:


Seams that crack or become visible. If a taped seam starts showing through your paint or develops a crack, that's on us. Quality taping and mudding should hold up, and if it doesn't, we'll make it right.


Nail or screw pops. Sometimes fasteners work their way out and create little bumps in the wall. It happens occasionally even with proper installation, and we'll come back and fix them.


Texture that doesn't match or hold up. If we textured a wall or ceiling and it's flaking, not matching the rest of the room, or otherwise not holding up the way it should, we'll redo it.


Finishing issues that appear over time. Maybe a spot that looked smooth at first shows imperfections once the paint goes on and the light hits it differently. We'll address it.


Poor adhesion or peeling joint compound. If the mud we applied isn't sticking properly or starts peeling away, that's a workmanship issue we'll fix.


Basically, if the problem is caused by how we did the work, not by something that happened after we left, we're going to take care of it.

What It Doesn't Cover Because That Wouldn't Be Fair

Now, to be clear, this is a workmanship guarantee, not an insurance policy for your walls. There are some things it doesn't cover, and I want to be upfront about that:


Damage you cause. If you move furniture and put a hole in the wall, or your kid throws a baseball through the drywall, that's not a workmanship issue. That's just life happening. We're happy to come fix it, but that would be a repair job, not a warranty claim.


Settlement cracks from the house itself. If your foundation settles and causes cracks in the drywall, that's a structural issue with the building, not our work. These cracks look different from seam cracks, and they need a different kind of fix.


Water damage. If a pipe leaks or your roof springs a leak and damages the drywall, that's not on us. Water damage needs to be addressed at the source first, and then we can repair the drywall.


Normal wear and tear in high-traffic areas. Corners getting dinged up over time, scuff marks, minor surface damage from everyday use. That's just normal life in a house.


Changes you make. If you decide to hang something heavy and it pulls the drywall, or you cut into a wall for electrical work, we didn't cause that.


The basic rule is this: if it's a problem with how we installed, finished, or textured the drywall, we'll fix it. If it's something that happened after we completed the job that's unrelated to our workmanship, that falls outside the guarantee.

Why Most Contractors Don't Offer This

Here's the honest truth: offering a guarantee like this means we have to be confident in our work. Really confident.


A lot of drywall contractors operate on thin margins and tight timelines. They're trying to get in, get the job done as fast as possible, and move on to the next one. Coming back to fix problems eats into their profit and their schedule. So they just don't offer guarantees, or they make them so vague and limited that they're basically meaningless.


We look at it differently. We've been doing this for 17 years in Northwest Arkansas. We've completed over 400 projects. We know our work holds up because we do it right the first time. We use quality materials, proper techniques, and we don't cut corners to save an hour here or there.


Sure, occasionally something needs a touch up. That's just the nature of construction. But it's rare, and when it happens, we'd rather come back and make it right than have an unhappy customer or a reputation for walking away from our work.


The guarantee isn't just about covering potential problems. It's about showing you that we stand behind what we do. When you hire us, you're not just getting drywall installed. You're getting a team that's still going to be there if anything goes wrong.

How It Actually Works

Let's say six months after we finish your project, you notice a seam starting to show through the paint on your living room wall. Here's what happens:


You call us or send us a message. We'll set up a time to come take a look. I'll come out, assess what's going on, and if it's a workmanship issue covered by the guarantee, we'll schedule a time to fix it. No invoice. No arguing about whether it's covered. Just a straightforward fix.


Most of the time, these are quick repairs. We'll fix the problem area, blend it back in, and you're good to go. The goal is to make it like the issue never happened.


What This Means For You

When you're choosing a drywall contractor, the guarantee should matter to you. Here's why:


It shows the contractor is confident in their work. If someone won't stand behind what they do for even a year, that should tell you something about the quality you can expect.


It gives you peace of mind. You're not going to be stuck dealing with problems on your own or paying someone else to fix issues that shouldn't have happened in the first place.


It demonstrates accountability. We're not a fly-by-night operation that's going to be unreachable after the check clears. We're established in Northwest Arkansas, we plan to be here for a long time, and our reputation matters to us.

Our Guarantee, Your Peace of Mind

Our 1-year workmanship guarantee is pretty simple: we do quality work, and if something goes wrong with that work within a year, we fix it. No charge, no hassle.

We offer it because we can. Because our work holds up. And because when you're investing in your home or your building project, you deserve to work with people who are going to be there after the job is done.

If you're planning a drywall project in Northwest Arkansas and you want to work with a team that stands behind their work, give us a call. We'll walk you through exactly what we'll do, how long it'll take, and what you can expect both during the project and long after we're finished.

That's just how we do business.

New Construction Drywall in Centerton: What Builders and Homeowners Should Expect

By Alejandro Cortes • January 1, 2026
Centerton has become one of the fastest-growing communities in Northwest Arkansas, with new homes going up in neighborhoods throughout the city and into Little Flock and Pea Ridge. If you are building a custom home or working as a builder in the area, understanding the drywall phase helps keep your project on schedule and sets you up for a quality finished product. When Drywall Happens in the Construction Timeline Drywall installation cannot begin until several other phases are complete and inspected. Electrical wiring, plumbing rough-ins, HVAC ductwork, and insulation all need to be finished and approved before the first sheet of drywall goes up. Rushing this sequence leads to problems that are expensive to fix once walls are closed up. In most Centerton new builds, drywall work begins somewhere between weeks 8 and 12 of construction, depending on the size of the home and how smoothly earlier phases went. The drywall phase itself typically takes one to three weeks from hanging through final finishing. Coordinating With Other Trades Good communication between the drywall crew and other contractors makes a noticeable difference in the final result. Electricians need to know where sconces and outlets will land so boxes sit flush with the finished wall surface. HVAC crews need to secure ductwork properly so vibration does not cause cracks down the road. Builders in Centerton, Little Flock, and surrounding areas who work with experienced drywall contractors avoid the finger-pointing that happens when trades do not coordinate. The best projects have everyone on the same page before drywall begins. Common Issues in New Construction New homes settle during the first year or two, which can cause minor cracks around door frames and where walls meet ceilings. This is normal in Northwest Arkansas construction due to our soil conditions and seasonal humidity swings. Quality installation with proper fastening patterns and joint techniques minimizes these issues. Another common problem is nail pops, where fasteners push through the surface as lumber dries and shrinks. A reputable drywall contractor addresses these during a warranty callback rather than leaving homeowners to deal with them. Why Quality Matters for Inspections and Beyond Home inspectors look closely at drywall work during final inspections and pre-closing walkthroughs. Visible seams, uneven surfaces, and poor finishing reflect badly on the entire build and can delay closings. More importantly, the drywall work is something homeowners look at every single day for years to come. Investing in quality drywall installation and finishing during new construction costs less than fixing problems after the fact. It also protects your reputation as a builder when buyers recommend you to friends and family. Building in Centerton or Nearby Communities Whether you are a homeowner building your dream house or a builder developing lots in Centerton, Little Flock, Pea Ridge, or Cave Springs, having a reliable drywall contractor matters. Superior Drywall & Finishing has worked on new construction projects throughout Northwest Arkansas and understands what local builders and homeowners expect. Reach out for a consultation on your upcoming project and see why builders across NWA trust us with their drywall work.

Why Your Drywall Is Cracking (And When to Worry)

By Alejandro Cortes • December 15, 2025
If you have lived in a Northwest Arkansas home for more than a year or two, you have probably noticed a crack or two in your drywall. Before you panic, know that most drywall cracks are completely normal and nothing to lose sleep over. But some cracks do signal bigger problems. Here is how to tell the difference. The Normal Stuff New homes settle. It is just what they do. As the lumber dries out and the foundation adjusts to the soil beneath it, small cracks appear around door frames, window corners, and where walls meet ceilings. This is especially common in Northwest Arkansas where our clay heavy soil expands and contracts with the seasons. Hairline cracks that run along seams or radiate from the corners of doors and windows are almost always cosmetic. They look annoying, but they are not telling you anything is wrong with your house. When to Pay Attention Not all cracks are created equal. You should have someone take a closer look if you notice: - Cracks wider than a quarter inch - Horizontal cracks running along the wall - Cracks that keep coming back after you repair them - Stair step patterns in the drywall, especially in corners - Doors or windows that suddenly stick or will not close properly - Cracks accompanied by bulging or bowing walls These patterns can indicate foundation movement, structural settling, or moisture problems that go beyond simple cosmetic fixes. What About Humidity? Our Arkansas humidity swings from bone dry in winter to thick and muggy in summer. That constant expansion and contraction stresses drywall joints over time. Bathrooms and laundry rooms tend to show this wear first because they experience the most moisture fluctuation. Running exhaust fans and maintaining consistent indoor humidity helps slow this process down considerably. The Bottom Line Most drywall cracks in Northwest Arkansas homes are cosmetic nuisances, not emergencies. A skilled drywall professional can patch them so you would never know they existed. But if your cracks fit the warning signs above, it is worth getting an expert opinion before you simply mud over the problem. Sometimes a crack is just a crack. Sometimes it is your house trying to tell you something. Got cracks that keep coming back? Superior Drywall & Finishing can assess the damage and recommend the right repair approach for your situation.