The 1-Year Guarantee: What It Actually Covers and Why Most Contractors Don't Offer One

Alejandro Cortes • November 3, 2025

 The 1-Year Guarantee: What It Actually Covers and Why Most Contractors Don't Offer One

When we finish a drywall job and walk through it with you, there's one thing I always make sure to mention: our 1-year workmanship guarantee. 

And almost every time, I get the same response. "Oh, that's great. So what does that actually mean?"


It's a fair question. A lot of contractors throw around words like "guarantee" or "warranty" without really explaining what they're promising. And honestly, most drywall contractors don't offer any kind of guarantee at all. So let me break down exactly what ours covers, why we offer it, and why it matters for your project.

What Our 1-Year Workmanship Guarantee Actually Covers

Here's the straightforward answer: if something goes wrong with our work within a year of completion, we come back and fix it. No charge. No hassle. No "well, that's not really our problem" excuses.

This covers issues like:


Seams that crack or become visible. If a taped seam starts showing through your paint or develops a crack, that's on us. Quality taping and mudding should hold up, and if it doesn't, we'll make it right.


Nail or screw pops. Sometimes fasteners work their way out and create little bumps in the wall. It happens occasionally even with proper installation, and we'll come back and fix them.


Texture that doesn't match or hold up. If we textured a wall or ceiling and it's flaking, not matching the rest of the room, or otherwise not holding up the way it should, we'll redo it.


Finishing issues that appear over time. Maybe a spot that looked smooth at first shows imperfections once the paint goes on and the light hits it differently. We'll address it.


Poor adhesion or peeling joint compound. If the mud we applied isn't sticking properly or starts peeling away, that's a workmanship issue we'll fix.


Basically, if the problem is caused by how we did the work, not by something that happened after we left, we're going to take care of it.

What It Doesn't Cover Because That Wouldn't Be Fair

Now, to be clear, this is a workmanship guarantee, not an insurance policy for your walls. There are some things it doesn't cover, and I want to be upfront about that:


Damage you cause. If you move furniture and put a hole in the wall, or your kid throws a baseball through the drywall, that's not a workmanship issue. That's just life happening. We're happy to come fix it, but that would be a repair job, not a warranty claim.


Settlement cracks from the house itself. If your foundation settles and causes cracks in the drywall, that's a structural issue with the building, not our work. These cracks look different from seam cracks, and they need a different kind of fix.


Water damage. If a pipe leaks or your roof springs a leak and damages the drywall, that's not on us. Water damage needs to be addressed at the source first, and then we can repair the drywall.


Normal wear and tear in high-traffic areas. Corners getting dinged up over time, scuff marks, minor surface damage from everyday use. That's just normal life in a house.


Changes you make. If you decide to hang something heavy and it pulls the drywall, or you cut into a wall for electrical work, we didn't cause that.


The basic rule is this: if it's a problem with how we installed, finished, or textured the drywall, we'll fix it. If it's something that happened after we completed the job that's unrelated to our workmanship, that falls outside the guarantee.

Why Most Contractors Don't Offer This

Here's the honest truth: offering a guarantee like this means we have to be confident in our work. Really confident.


A lot of drywall contractors operate on thin margins and tight timelines. They're trying to get in, get the job done as fast as possible, and move on to the next one. Coming back to fix problems eats into their profit and their schedule. So they just don't offer guarantees, or they make them so vague and limited that they're basically meaningless.


We look at it differently. We've been doing this for 17 years in Northwest Arkansas. We've completed over 400 projects. We know our work holds up because we do it right the first time. We use quality materials, proper techniques, and we don't cut corners to save an hour here or there.


Sure, occasionally something needs a touch up. That's just the nature of construction. But it's rare, and when it happens, we'd rather come back and make it right than have an unhappy customer or a reputation for walking away from our work.


The guarantee isn't just about covering potential problems. It's about showing you that we stand behind what we do. When you hire us, you're not just getting drywall installed. You're getting a team that's still going to be there if anything goes wrong.

How It Actually Works

Let's say six months after we finish your project, you notice a seam starting to show through the paint on your living room wall. Here's what happens:


You call us or send us a message. We'll set up a time to come take a look. I'll come out, assess what's going on, and if it's a workmanship issue covered by the guarantee, we'll schedule a time to fix it. No invoice. No arguing about whether it's covered. Just a straightforward fix.


Most of the time, these are quick repairs. We'll fix the problem area, blend it back in, and you're good to go. The goal is to make it like the issue never happened.


What This Means For You

When you're choosing a drywall contractor, the guarantee should matter to you. Here's why:


It shows the contractor is confident in their work. If someone won't stand behind what they do for even a year, that should tell you something about the quality you can expect.


It gives you peace of mind. You're not going to be stuck dealing with problems on your own or paying someone else to fix issues that shouldn't have happened in the first place.


It demonstrates accountability. We're not a fly-by-night operation that's going to be unreachable after the check clears. We're established in Northwest Arkansas, we plan to be here for a long time, and our reputation matters to us.

Our Guarantee, Your Peace of Mind

Our 1-year workmanship guarantee is pretty simple: we do quality work, and if something goes wrong with that work within a year, we fix it. No charge, no hassle.

We offer it because we can. Because our work holds up. And because when you're investing in your home or your building project, you deserve to work with people who are going to be there after the job is done.

If you're planning a drywall project in Northwest Arkansas and you want to work with a team that stands behind their work, give us a call. We'll walk you through exactly what we'll do, how long it'll take, and what you can expect both during the project and long after we're finished.

That's just how we do business.

Popcorn Ceiling Removal in Rogers: What Homeowners Need to Know

By Alejandro Cortes • January 15, 2026
Popcorn ceilings were everywhere in homes built from the 1950s through the 1980s, and Rogers has plenty of them. If you have been staring up at that dated texture and wondering what it would take to get rid of it, you are not alone. Homeowners across Rogers, Bentonville, and Springdale are removing popcorn ceilings to update their homes and create a cleaner, more modern look. Why Homeowners Are Making the Switch Popcorn texture was originally popular because it hid imperfections and was quick to apply. But styles have changed, and now that bumpy surface makes homes feel stuck in another decade. Beyond aesthetics, popcorn ceilings collect dust, are nearly impossible to clean, and make painting a nightmare. Removing the texture opens up your options. You can go with a smooth, modern finish or choose a subtle texture like knockdown that looks current without showing every flaw. Either way, updated ceilings make a noticeable difference in how your entire home feels. The Removal Process Popcorn ceiling removal is messy work, which is why most homeowners hire professionals rather than attempting it themselves. The basic process involves wetting the texture to soften it, scraping it off carefully, and then repairing and finishing the ceiling underneath. What many people do not realize is that the ceiling under the popcorn often needs significant work. Seams, fastener marks, and imperfections that were hidden by texture become visible once it is gone. A proper job includes skim coating or finishing the ceiling to a smooth, paint-ready surface. The timeline depends on the size of your home and the condition of the ceilings underneath. Most rooms can be completed in one to two days, while a whole-house project in Rogers or nearby Lowell might take a week or more. Considerations for Older Homes Here is something important for homeowners in older Northwest Arkansas neighborhoods. Popcorn texture applied before 1980 sometimes contains asbestos, which was used as a binding agent before its health risks were understood. Homes in established Rogers neighborhoods and parts of Springdale and Fayetteville may fall into this category. If your home was built before 1980, get the texture tested before any removal work begins. Testing is inexpensive and gives you peace of mind. If asbestos is present, the removal requires specialized abatement procedures and should only be handled by certified professionals. What to Expect for Cost Popcorn ceiling removal costs vary based on square footage, ceiling height, and the condition of the surface underneath. Homes with asbestos-containing textures will cost more due to abatement requirements. Getting an in-person estimate is the only way to know what your specific project will cost. The investment is worth it for most homeowners. Updated ceilings improve your daily experience in the home and add value if you decide to sell down the road. Ready to Update Your Ceilings If you have been putting off popcorn ceiling removal because you were not sure what was involved, hopefully this clears things up. Superior Drywall & Finishing handles popcorn removal for homeowners throughout Rogers, Bentonville, Springdale, and all of Northwest Arkansas. Reach out for a free consultation and find out what it would take to finally get rid of those dated ceilings. .

New Construction Drywall in Centerton: What Builders and Homeowners Should Expect

By Alejandro Cortes • January 1, 2026
Centerton has become one of the fastest-growing communities in Northwest Arkansas, with new homes going up in neighborhoods throughout the city and into Little Flock and Pea Ridge. If you are building a custom home or working as a builder in the area, understanding the drywall phase helps keep your project on schedule and sets you up for a quality finished product. When Drywall Happens in the Construction Timeline Drywall installation cannot begin until several other phases are complete and inspected. Electrical wiring, plumbing rough-ins, HVAC ductwork, and insulation all need to be finished and approved before the first sheet of drywall goes up. Rushing this sequence leads to problems that are expensive to fix once walls are closed up. In most Centerton new builds, drywall work begins somewhere between weeks 8 and 12 of construction, depending on the size of the home and how smoothly earlier phases went. The drywall phase itself typically takes one to three weeks from hanging through final finishing. Coordinating With Other Trades Good communication between the drywall crew and other contractors makes a noticeable difference in the final result. Electricians need to know where sconces and outlets will land so boxes sit flush with the finished wall surface. HVAC crews need to secure ductwork properly so vibration does not cause cracks down the road. Builders in Centerton, Little Flock, and surrounding areas who work with experienced drywall contractors avoid the finger-pointing that happens when trades do not coordinate. The best projects have everyone on the same page before drywall begins. Common Issues in New Construction New homes settle during the first year or two, which can cause minor cracks around door frames and where walls meet ceilings. This is normal in Northwest Arkansas construction due to our soil conditions and seasonal humidity swings. Quality installation with proper fastening patterns and joint techniques minimizes these issues. Another common problem is nail pops, where fasteners push through the surface as lumber dries and shrinks. A reputable drywall contractor addresses these during a warranty callback rather than leaving homeowners to deal with them. Why Quality Matters for Inspections and Beyond Home inspectors look closely at drywall work during final inspections and pre-closing walkthroughs. Visible seams, uneven surfaces, and poor finishing reflect badly on the entire build and can delay closings. More importantly, the drywall work is something homeowners look at every single day for years to come. Investing in quality drywall installation and finishing during new construction costs less than fixing problems after the fact. It also protects your reputation as a builder when buyers recommend you to friends and family. Building in Centerton or Nearby Communities Whether you are a homeowner building your dream house or a builder developing lots in Centerton, Little Flock, Pea Ridge, or Cave Springs, having a reliable drywall contractor matters. Superior Drywall & Finishing has worked on new construction projects throughout Northwest Arkansas and understands what local builders and homeowners expect. Reach out for a consultation on your upcoming project and see why builders across NWA trust us with their drywall work.